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IPTVSense  /  Contact us

Contact the IPTVSense Support Desk

Staffed around the clock, every day of the year, from our base in Berlin. Median first reply: nine minutes.

Three ways through

Pick whichever route suits the question

Written queries, live help and urgent activation problems each have their own path. All three land with the same team.

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Email

[email protected]
The right route for invoices, plan changes and anything worth having on record.

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Live desk hours

Open every hour of every day, right through the year.
No night shift gap and no holiday shutdown.

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Activation help

New order not arrived, or credentials not loading?
Flag it and we prioritise the ticket immediately.

Send us a message

Only the first three fields are required. Tell us as much or as little as you like — we will ask for the rest if we need it. Expect a reply within minutes, not days.

Median first reply: 9 minutes · your details are never sold or added to a list

Why people write in

The desk that keeps our uptime honest

A monitoring dashboard tells you a route is degraded. A subscriber in Antwerp tells you the Eredivisie feed went soft at half time. Both matter, and the second is usually faster. That is why our support desk sits next to the engineers rather than in a separate building.

When you write, include the device, the channel and roughly when it happened. That trio lets us pull the right logs on the first pass instead of trading three messages to establish the basics.

Not a subscriber yet? Ask us anything before you spend a euro. We will tell you plainly whether your connection will carry the 4K tier, and whether the channels you care about are on the current grid. Rates are on the subscriptions page.

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Where we are

IPTVSense is operated from Berlin and serves households across Germany, Austria, the Netherlands, Belgium, Ireland, Sweden, Denmark, Norway, Finland, France, Spain, Italy and beyond. Our edge capacity is peered at Frankfurt, Amsterdam and Stockholm so that traffic reaches a typical European household in very few hops.

IPTVSense
Chausseestraße 112
10115 Berlin, Germany
[email protected]

Would you rather simply place the order? The order page takes roughly sixty seconds, and the reduced opening month priced at €7.99 is available from the same screen.